Granitemate International
Welcome to Granitemate International. By accessing our website, placing an order, or using our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.
1. General Information
Granitemate International is a manufacturer and supplier of cremation urns, marble décor, biodegradable urns, and memorial products. These Terms & Conditions govern the use of our website, products, and services. By using our website, you accept these terms in full.
2. Products & Descriptions
We strive to ensure that all product descriptions, images, sizes, and specifications are accurate. However, as many of our products are handcrafted from natural materials like marble and stone, slight variations in color, pattern, texture, and finish may occur. These variations are natural and do not qualify as defects.
3. Pricing & Payments
All prices listed on our website are subject to change without prior notice. Payments must be made in full before order processing unless otherwise agreed in writing. We accept secure payment methods as displayed on our website. Any additional charges such as taxes, customs duties, or import fees are the responsibility of the buyer.
4. Order Processing
Orders are processed after payment confirmation. Custom and bulk orders may require additional production time. We reserve the right to cancel or refuse any order due to product availability, pricing errors, or suspected fraudulent activity.
5. Shipping & Delivery
We ship worldwide through reliable shipping partners. Delivery timelines may vary depending on the destination, customs clearance, and shipping method. Granitemate International is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. Customers must provide accurate shipping details; we are not liable for incorrect addresses.
6. Returns & Refunds
Due to the sensitive nature of memorial products, returns are accepted only for damaged or defective items reported within 48 hours of delivery. Customers must provide clear photos and proof of damage. Custom-made and personalized products are non-returnable and non-refundable unless defective.
7. Damaged Items
If a product arrives damaged, please contact us within 48 hours of delivery with supporting images and order details. We will review the case and offer a replacement or appropriate resolution based on our assessment.
8. Custom & Wholesale Orders
Custom designs, bulk, and wholesale orders are made specifically as per client requirements and are non-cancellable once production begins. Any changes after order confirmation may incur additional charges.
9. Intellectual Property
All content on this website, including images, designs, logos, text, and product concepts, is the property of Granitemate International and may not be copied, reproduced, or used without prior written permission.
10. Use of Website
You agree to use this website only for lawful purposes. Any misuse, fraudulent activity, or unauthorized access attempts may result in termination of access and legal action if necessary.
11. Limitation of Liability
Granitemate International shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our liability is limited to the purchase value of the product.
12. Eco-Friendly & Biodegradable Products
Biodegradable urns are designed to naturally decompose under environmental conditions. Decomposition time may vary depending on soil, water, and climate conditions, and cannot be guaranteed to follow a fixed timeline.
13. Privacy Policy
We respect your privacy and ensure that all personal information provided is kept secure and used only for order processing, customer service, and communication purposes. We do not sell or share customer data with third parties without consent.
14. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Granitemate International operates.
15. Changes to Terms & Conditions
Granitemate International reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our website constitutes acceptance of any revised terms.